M
Webinar: Agentic AI in Action: Reimagining the Call Center with Smarter Voice Agents + a Look at What’s Next in Employee Training
The Posh Portal is your platform for managing intelligent assistants across chat, voice, and search. With cutting-edge AI and knowledge search as the foundation, Posh’s AI assistants work out of the box with minimal setup. You get clear visibility into every interaction, and the tools to guide, customize, and refine responses when it matters.
The Posh Portal empowers you to shape smarter conversations with minimal effort and total visibility, powered by Posh’s proprietary AI engine, REALM™. All assistants benefit from real-time knowledge search. You get powerful tools to assess and improve your knowledge, personalize interactions using Custom Behaviors, and monitor performance across channels. It’s intelligent automation designed for your institution, and it keeps getting better.
Smart Assessments compare your knowledge to real customer questions. This helps you spot gaps and surface high-impact content updates, so your assistants are ready to go quickly and confidently.
The Knowledge Studio connects to your website, documents, and internal knowledge bases. Updates happen in one place and are reflected across every assistant. That means chat, voice, and search stay consistent and current without extra effort from your team. Your assistants speak with one voice - yours - across every channel.
RAG-based knowledge search is the foundation with the ability to layer on Custom Behaviors when needed. Custom Behaviors allows you to apply the level of control you want over your assistants responses – whether scripted, tailored, or dynamic. You can trigger these behaviors based on conversation topics or user attributes, so your assistant always knows when and how to adapt. This new standard powers every assistant, right out of the box.
By connecting data across all products, we deliver unified insights that deepen your understanding of customers and power a smarter ecosystem. Explore chat, voice, and search transcripts to see what’s working and why. Track trends, spot gaps, and refine behavior with full visibility into how your AI responds.
Launch intelligent assistants that perform from day one. As your knowledge improves, so do your results. The Posh Portal makes it easy to:
