BOSTON, March 19, 2025 – Posh, a pioneer in advanced conversational artificial intelligence (AI) solutions for the banking industry, today announced that it has been selected as winner of the “Banking Innovation Award” in the 9^th annual FinTech Breakthrough Awards program conducted by FinTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global FinTech market today. 

Posh’s specialization in banking AI allows it to deliver tailored solutions for financial institutions. The company’s unified AI platform elevates customer service interactions, and with strong integration across products, provides strong network effects, shared knowledge, simplified management, and intelligent insights.

Core to Posh's platform is its suite of intelligent virtual assistants and AI-powered products, purposefully built to enhance customer interactions and internal processes. Voice Assistant is a 24/7 banking concierge that handles FAQs, authenticates callers, and processes transactions, freeing human agents to focus on high-value, complex tasks. Digital Assistant provides seamless, always-on support across web, mobile, and online platforms, ensuring customer engagement anytime, anywhere.

Additionally, Posh’s Knowledge Assistant empowers internal teams by delivering precise answers in seconds, cutting search times and accelerating employee onboarding. With Posh Answers, a cutting-edge generative AI solution, website search is redefined by delivering direct answers instead of traditional search results. Posh Answers transforms the search bar into a dynamic help center, leveraging Posh's Knowledge Explorer to integrate and manage knowledge sources from websites, documents, and internal systems.

“Posh provides financial institutions and their customers with confidence in adopting AI-driven solutions. Banks and credit unions contend with unique operational complexities and customer service demands like response times and resolution rates for customer inquiries and requests. Up to this point, only generalized tools adapted for financial institutions or non-native AI add-ons have been available,” said Steve Johansson, Managing Director, FinTech Breakthrough. “By redefining customer and employee interactions, Posh Answers and the broader suite of AI solutions are transforming financial institutions' ability to serve better, work smarter, and grow faster. We’re pleased to award Posh with the ‘Banking Innovation Award!’”

The FinTech Breakthrough Awards is the premier awards program founded to recognize the FinTech innovators, leaders and visionaries from around the world in a range of categories, including Digital Banking, Personal Finance, Cryptocurrencies, Lending, Payments, Investments, RegTech, InsurTech and many more. 

“We’re not just building technology; we are building a trusted partnership that empowers financial institutions to thrive by combining cutting-edge AI capabilities with ethical considerations and full control,” said Karan Kashyap, co-founder and CEO of Posh. “It’s with pleasure that we accept this award from FinTech Breakthrough. In an increasingly competitive market,  we will stay focused on tailored, industry-specific innovation that drives the future of banking AI.”  

Posh's solutions are supported by the Posh Portal, a no-code platform that allows financial institutions to manage, customize, and refine their AI assistants. This flexibility enables clients to tailor the technology to their needs, ensuring alignment with brand voice while gathering actionable insights across all channels. Certified under SOC 2 Type II and CSA STAR standards, Posh ensures the highest data protection and privacy levels.

With over 200 successful deployments across financial institutions, including those managing up to $25 billion in assets, Posh has proven its ability to scale and deliver tangible value.

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About Posh AI

Posh AI is committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. Powered by our proprietary platform, Posh AI assistants empower frontline staff and transform customer interactions. Purpose-built for financial services, Posh’s AI spans voice, digital, and knowledge channels, offering conversational customer service, 24/7 self-service, and increased employee efficiency. Supported by top AI and financial institution experts, Posh's solutions significantly enhance customer and employee experiences. Learn more about Posh at www.posh.ai and follow Posh on LinkedIn.

About FinTech Breakthrough

‍Part of Tech Breakthrough, a leading market intelligence and recognition platform for technology innovation and leadership around the globe, the FinTech Breakthrough Awards program is devoted to honoring breakthrough innovation in Financial Technologies and Services companies and products. The FinTech Breakthrough Awards provide public recognition for the standout achievements of FinTech companies and products in categories that include Payments, Personal Finance, Cryptocurrency, Wealth Management, Fraud Protection, Banking, Lending, RegTech, InsurTech and more. For more information visit FinTechBreakthrough.com.

Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organization and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.