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Webinar: Elevate Your Contact Center with Posh Voice AI Agent
Discover the all-in-one, no-code platform for managing your voice and digital AI strategy, solutions and more. The Posh Portal offers an extensive range of tools for AI management, from gathering data insights and exploring chat logs, to creating content with generative AI. Start delivering unique, exceptional chatbot experiences to users today.
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Create responses with ease using Generative AI and quickly edit all intents.
Leverage the hundreds of pre-build intents, design flows and configure your responses.
Design bespoke conversation flows tailored to your institution's specific projects and needs.
Effortlessly export content for streamlined review and approvals.
View transparent analytics showcasing chat and call figures across daily, weekly and monthly intervals.
Easily spot contact volume trends and make better decisions.
Access data on chat traffic, containment rates, destination volume and intent topics.
View a complete log of every AI journey, allowing you to understand customer inquiries in their precise wording and monitor virtual assistants for ongoing quality enhancement.
Review conversation themes based on customer requests to track trending topics and deep dive into individual interactions for in-depth insight.
Identify areas for improvement and devise strategies to enhance customer success.
Perform a Coverage Gaps Analysis to identify queries that challenge your Assistant.
Craft new Custom Intents to address these gaps.
Route chats to live agents based on the time of day, special holiday hours, and more.
Select a distinctive voice from our Voice Catalog that resonates with your brand.
Automate your own data reporting and analysis processes.
Integrate with internal data tools and platforms.
Posh puts you with control. As AI continues to advance rapidly, Posh stands at the forefront, harnessing cutting-edge technologies and innovative methodologies to deliver state-of-the-art performance. We do this responsibility. Through the Posh Portal, you not only gain valuable insights from your data and Assistant but also have the ability to shape how these insights are utilized. This unique feature sets Posh apart from the rest.
The Posh Portal brings the power of generative and conversational AI to banks and credit unions. Most importantly, our Voice and Digital AI technology helps you deliver customer service that empowers and connects with your customers.
Generative AI is a more general category of artificial intelligence, encompassing a wide range of AI models that are capable of generating various types of content, including text and images. Conversational AI, on the other hand, is a subset of generative AI in which generative models produce human-like responses in conversations, facilitating natural language conversations between people and machines.
Large language models are the deep learning algorithms that enable this natural language processing. These AI models are trained on large datasets to recognize, produce and predict language. In the context of banking, products like our Knowledge Assistant employ multiple LLMs, information retrieval, strict logic and response generation in a way that reduces risks and ensures accuracy.
Today, our Voice and Digital Assistants use an LLM only for understanding and disambiguating customer utterances, whereas the responses are designed by Conversational AI Designers.
A large language model (LLM) is a type of artificial neural network designed to process and generate human language. These deep-learning models are trained on massive datasets to understand and produce human-like text or speech, making them valuable in applications like virtual voice assistants. For further info, read our blog post on this topic.
Generative AI uses deep learning models, such as LLMs, to recognize and predict patterns in data from which it can synthesize new content. These models are commonly used to generate text or images.
Conversational AI is a subtype of generative AI. Using LLMs and natural language processing, these models can simulate human-like interactions between people and computers. As such, conversational AI is often used in text or voice-based chatbots and virtual assistants.
