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Webinar: Elevate Your Contact Center with Posh Voice AI Agent
How long does it take customers to complete key banking tasks or find information on your digital channels? Posh’s artificial intelligence solutions are the answer. Digital Assistant, your conversational AI chatbot, guides the customer experience by handling common questions and redirecting to a human agent when needed.
Request a DemoTry It NowDigital banking is the future for every financial institution. If you want to handle everyday customer requests, streamline banking operations and answer every query — all while boosting engagement and satisfaction — you need virtual assistants.
Customers chat. They find your Digital Assistant and type their query. Thanks to conversational banking chatbots, users can ask hundreds of questions, such as:
a. “How do I open an account?”
b. “Are you open on Labor Day?”
c. “Where is your closest branch?”
Digital Assistant answers. This AI-powered chatbot can help with banking information, respond to direct customer queries or get help from a human agent.
Conversations are extended. If more support is needed, Digital Assistant can reroute the chat with full context and a transcript.
Customer data is saved. Gather valuable insights from every customer interaction — it’s all saved in Posh Portal. You can use this information to design responses, flows, escalation and more.
Banking customers want more than a virtual financial assistant. They want to make real connections and address their most important needs through AI technology — which is why no bank, credit union or other financial institution can afford to miss an opportunity to intelligently and efficiently digitize customer support.
Our Digital Assistant can live anywhere on your website and within online and mobile banking apps, enabling your institution to provide 24/7 service while ensuring easy navigation and smooth topic-switching.
We've got those FAQs covered, freeing your staff from repetitive questions. Our expertise spans hundreds of conversation topics for engaging discussions.
Customize responses, design flows and even add images to tailor each customer interaction to your preferences. Smart routing directs every customer query to the right place for quick interactions.
Gain valuable insights into user intents, escalations and actions. Robust data records, including chat transcripts, help you identify new opportunities for customer engagement.
Customize your bot by entering your website URL, docs, and tone preferences. Scripted Response Generation analyzes them, generating pre-built responses. Plus, create more natural interactions with Tailored Responses, using Generative AI.
At Posh, we’re all about customer satisfaction — and we know you are, too. Here’s what AI assistants have done for our customers in the financial services industry:
From handling everyday banking operations to gathering customer feedback, AI-powered chatbots are advancing the future of the financial services sector.
Embrace the next technological revolution! Prepare yourself for a world where customer interactions practically run themselves and crucial insights seamlessly flow to staff during escalated chats. With banking AI chatbots, you can watch as wait times shrink and customers are getting answers immediately.
Deliver instant gratification to customers around the clock. Whether they’re looking for information on branch hours or a credit card, our Digital Assistant can handle it all. With these routine questions out of the way, your live agents are all set to tackle those complex, human-centered puzzles with newfound insights in hand. Digital Assistant can operate independently, or with live chat functionality.
Unlock limitless customer support capabilities as you automate routine tasks and customer queries. A digital assistant can be the game-changer your financial institution has been looking for. We facilitate the creation of fresh business prospects by seamlessly linking customers to extensive information through direct website links.
Posh partners with website, online banking and mobile online banking to ensure the integration is seamless. We partner with you and work with your existing solutions and partnerships. When helpful, we partner with System Integrators. We follow a 12-week swift but flexible implementation process that prioritizes how you work.
Posh was a no brainer! They have been an awesome partner to work with. Luna is now available to assist members 24/7, giving our members exceptional, fast, and convenient service around the clock.
The system is incredibly easy to use. Without having to hire additional people, we serve our members faster and at all hours. Our self-service solutions have been more successful as our members now have a guide to take them step-by-step through what they want to do.
[Conversational AI] is very helpful. We kind of tongue in cheek say that Ava is our newest employee for the contact center. And I absolutely, 100% would recommend anybody who is thinking about adding AI to definitely do it.
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