M
Webinar: Elevate Your Contact Center with Posh Voice AI Agent
Your members want more from their financial institution. Posh, an AI CUSO, helps deliver intelligent, empathetic support, conversations and digital experiences through AI-driven call automation and cross-selling capabilities.
Request a Demo
Let your members know they can count on you whenever and wherever they need help. Deliver 24/7 service with Posh's AI-powered member support.
Immediate responses and simplified interactions with member-assisted AI through voice and digital channels.
Achieve first call resolution.
Increased member satisfaction.
Direct users to the right member service agent.
Elimination of wait time.
24/7 service for routine questions.
Immediate answers for live interactions with employee-assisted AI through Knowledge Assistant.
Fast employee onboarding ramp time and training.
Increased time for deeper member engagement and business creation.
Decreased employee burnout.
Elimination of third-party call centers.
Meet rising call volumes without extra staff.
Increased member retention rate.
Decreased average handle time.
With 100+ deployments and counting, Posh AI systems deliver real results for credit unions and their members.
Contained over 65% of member conversations
174K chats handled
1M+ messages handled
151K+ minutes saved
35% of chats handled after hours
Saved 21K hours
Reduced the cost of overflow calls, saving 663K
Improved NPS by 6 points
1M+ calls handled
Solved 90% of member requests without a live agent
Over 30K calls handled per month
Reduced average time to answer by 92%
Reduced average handle time
Reduced abandon rates by 93%
93% call center approval rating
Meet this comprehensive voice AI banking concierge, available 24/7 with zero wait time.
This AI tool can do a little bit of everything, from greeting members and handling FAQs to seamless banking by phone, processing transactions and verifying member identities. Do members need support from a real human? No worries — our intelligent routing technology efficiently directs calls to the appropriate destination, equipping agents with essential background information. This solution is tailored to suit your credit union's specific needs and member preferences.
Empower your teams with rapid and effective information access. Cut through information overload and deliver precise answers in seconds. Reduce onboarding time, boost efficiency and improve ROI leading to a better employee and member experience.
The Knowledge Assistant streamlines employees' daily work by connecting to your knowledge base. Instead of manually searching or messaging peers, the AI offers instant answers through a user-friendly conversational interface. This centralized platform grants all employees access to knowledge, democratizing information and eliminating the risk of relying on key individuals.
Discover the power of our AI-driven assistant specialized in the banking sector. Automate your frontline member service with our AI chatbot, equipped to handle member inquiries 24/7 with intelligent hand-off to live agents when necessary.
Built on the ability to answer over a thousand member inquiries, it efficiently addresses questions without human intervention. Our Digital Assistant can live on your website and within online and mobile banking. Customize the chatbot to align perfectly with your brand, review every chat transcript, and harness data insights to continuously improve performance.
Posh Answers is a website search solution that redefines how financial institutions engage with customers by transforming every page into a fully functional help center. With Posh Answers, financial institutions can turn their websites into powerful tools for growth, providing accurate, intuitive answers to customers’ questions without the need to sift through search results.
This innovative solution creates a faster, more natural experience, while also delivering real-time, easy-to-consume insights into what customers are searching for, empowering organizations to better meet their needs.
Easy to use, secure, and value focused solutions for credit unions and their members.
