Join us for an exclusive two-part webinar featuring industry leader Kathy Sianis, VP of Strategic Relationships at Posh AI, and Melodie Myers, VP of Customer Care Center Manager at Camden National Bank, as they uncover the future of call centers in the evolving world of banking. Together, they’ll discuss how AI and human collaboration can transform call centers into dynamic, future-ready hubs—freeing agents from routine tasks while empowering them with the tools to deliver exceptional customer experiences that meet the expectations of today’s tech-savvy customers.

In the first segment, Kathy and Melodie will look closer at the technology-driven transformation of call centers, offering actionable insights into balancing automation with the human touch. Through real-world examples, they’ll explore essential metrics, proven implementation strategies, and methods for measuring success when deploying AI-powered solutions.

The second part will focus on navigating the AI journey with purpose. Kathy will guide attendees on identifying and addressing friction points that impact both users and employees. Using practical examples, Kathy will demonstrate how to eliminate these barriers and create a smoother, more efficient experience for everyone involved.

Key Learnings:

- Balancing AI and Human Touch: Discover how to balance AI-driven automation and human interaction to deliver exceptional customer experiences.

- Actionable Strategies for Success: Learn practical implementation tips, key metrics to track, and methods to measure the effectiveness of AI solutions in your call center.

- Eliminating Friction Points: Gain insights into identifying and resolving friction points to improve workflows, enhance user satisfaction, and empower employees.

Don’t miss this opportunity to gain expert insights and actionable strategies to transform your call center in 2025!