By the time Anthony gets home, he feels dejected and anxious. His job is stressful and boring. He thinks about quitting, even though he’s only had this job a couple months.
AI isn’t replacing humans anytime soon. But, folks who use AI will outperform those who don’t. And it’ll make them happier and more engaged at work.
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By the time Anthony gets home, he feels empowered and fulfilled. He answered a lot of interesting questions and was able to help customers with engaging interactions. He’s starting to really like this job.
By connecting to your knowledge base, Posh’s Knowledge Assistant can provide immediate answers to questions in our simple interface.
Knowledge Assistant securely connects to the database and ingests anything from PDFs and excel sheets to Sharepoint, getting FIs up and running within a week.
Agents instantly type in questions using the same terms the caller uses. The AI searches for the answer based on the question’s meaning, not just keywords.
Knowledge Assistant answers the question, complete with citations to the source, within seconds. And, the assistant also serves up other questions that are asked in relation to the first question, showcasing both the answer and other relevant documents, to better arm frontline workers.
Administrators can get insights and analytics from Knowledge Assistant to understand how to best improve the knowledge base, such as trending topics and gaps in the knowledge base.
Internal AI with Knowledge Assistant is only the first step in improving Anthony’s experience. Combining internal AI with external AI means that Anthony doesn’t have to answer repetitive questions at all, because an online or voice assistant answers those questions for you. Or, Anthony only gets questions most relevant to his expertise because calls are routed to the best agent for the question. A comprehensive, holistic AI experience makes Anthony happier and more efficient, and satisfies your customers.
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