AI isn’t replacing humans anytime soon. But, folks who use AI will outperform those who don’t. And it’ll make them happier and more engaged at work.
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By connecting to your knowledge base, Posh’s Knowledge Assistant can provide immediate answers to questions in our simple interface.
Knowledge Assistant securely connects to the database and ingests anything including PDFs, documents, excel sheets, websites, and cloud-hosted Sharepoint. We get FIs up and running within a week.
HR workers instantly type in questions using the same terms the employee uses, no matter the complexity. The AI searches for the answer based on the question’s meaning, not just keywords.
Knowledge Assistant answers the question in a personalized, straightforward manner, complete with citations to the source—within seconds. And, the assistant also serves up other questions that are asked in relation to the first question, showcasing both the answer and other relevant documents, to better arm HR teams.
Administrators can get insights and analytics from Knowledge Assistant to understand how to best improve the knowledge base, such as trending topics and gaps in the knowledge base.
Internal AI with Knowledge Assistant is only the first step in improving Angela’s experience. Combining internal AI with external AI means that Angela can more easily onboard and train frontline workers. A digital or voice assistant can route calls, so Angela can focus training in units so agents only answer calls on certain topics. Not only does that spread out Angela’s workload, it empowers call center agents to better serve customers.
