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Transform Customer Service With Voice AI
Enhance customer experience with AI-powered voice solutions: expertly built and tailored to your needs, Posh’s 24/7 Voice Assistant provides human-like interactions, managing routine tasks so your agents can focus on building valuable customer relationships.
Trusted by 100+ Financial Institutions
The Most Human-Like Interactions
BRANCH INFO IN SPANISH
Rocio contacts her financial institution in Spanish to inquire about the Orlando branch hours and is offered a text message with the details.
SEAMLESS ROUTING TO MORTGAGE SPECIALIST
Jenn explores her financial institution’s mortgage loan options and connects seamlessly to a specialist with full context for assistance.
SECURE BALANCE AND LOAN PAYMENTS
Izzy checks his account balance and transfers funds to pay off a loan by securely logging in with a one-time password.
Voice Assistant Is Built for Financial Institutions
Posh is designed with your customers in mind, bringing a customer-centric approach to contact center management. With over 200 successful AI deployments, we provide superior customer experiences through seamless integration and advanced banking capabilities.
Effortless Setup and Management
Launch your Assistant with the fastest implementation timeline in the market. Posh’s AI combines hundreds of pre-built banking topics with your financial institution’s knowledge to create custom intents and responses. Not only does this reduce setup time by up to 50%, but it also reduces manual work. Plus, our intelligent system identifies knowledge gaps to ensure complete coverage, and our dedicated US-based client support team is ready to assist at every stage.
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Seamless, Personalized Customer Interaction
Experience lifelike, multilingual voices with fine-grained control over natural response personalization. Posh’s AI gives you the flexibility to adjust how scripted or generated responses are on a per-question basis. Select from a diverse voice catalog to match your brand’s personality, and enjoy seamless transitions between AI and human agents with smart routing for prompt support. Improve communication with integrated SMS and easy callback scheduling — all backed by years of R&D for a smooth and dependable experience.
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Secure Banking Integration and Authentication
Take advantage of unparalleled, in-house core banking integration to support customized automation and self-service options. For secure tasks such as balance inquiries, payments and stop payments, loan details and payoff, check withdrawal and more, the Assistant verifies user identity with PINs or one-time SMS passwords, providing a seamless blend of convenience and security.
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Make Real-Time Customizations Anytime
Maintain full control over your voice assistant with instant customizations, including real-time response updates, destination configuration and intelligent routing. Effortlessly manage service hours, scheduling and handle holidays and other closures for optimal flexibility. Easily add custom call flows and customer journeys tailored to your institution’s unique needs, enabling quick adjustments to keep your assistant aligned with your organization’s goals and messaging.
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Valuable Customer Intelligence
Gather valuable insights from every customer interaction, with extreme transparency. Every interaction is logged and searchable, allowing you to access chat logs, call volumes, trends and containment rates. Use this intelligence to refine business strategies and enhance service quality, making data-driven decisions that improve customer experience and operational efficiency.
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Effortless Setup and Management
Launch your Assistant with the fastest implementation timeline in the market. Posh’s AI combines hundreds of pre-built banking topics with your financial institution’s knowledge to create custom intents and responses. Not only does this reduce setup time by up to 50%, but it also reduces manual work. Plus, our intelligent system identifies knowledge gaps to ensure complete coverage, and our dedicated US-based client support team is ready to assist at every stage.
Seamless, Personalized Customer Interaction
Experience lifelike, multilingual voices with fine-grained control over natural response personalization. Posh’s AI gives you the flexibility to adjust how scripted or generated responses are on a per-question basis. Select from a diverse voice catalog to match your brand’s personality, and enjoy seamless transitions between AI and human agents with smart routing for prompt support. Improve communication with integrated SMS and easy callback scheduling — all backed by years of R&D for a smooth and dependable experience.
Effortless and Secure Banking Integration and Authentication
Take advantage of unparalleled, in-house core banking integration to support customized automation and self-service options. For secure tasks such as balance inquiries, payments and stop payments, loan details and payoff, check withdrawal and more, the Assistant verifies user identity with PINs or one-time SMS passwords, providing a seamless blend of convenience and security.
Make real-time customizations anytime
Maintain full control over your voice assistant with instant customizations, including real-time response updates, destination configuration and intelligent routing. Effortlessly manage service hours, scheduling and handle holidays and other closures for optimal flexibility. Easily add custom call flows and customer journeys tailored to your institution’s unique needs, enabling quick adjustments to keep your assistant aligned with your organization’s goals and messaging.
Valuable Customer Intelligence
Gather valuable insights from every customer interaction, with extreme transparency. Every interaction is logged and searchable, allowing you to access chat logs, call volumes, trends and containment rates. Use this intelligence to refine business strategies and enhance service quality, making data-driven decisions that improve customer experience and operational efficiency.
Seamless Banking and Telephony Integrations
Posh seamlessly integrates with banking cores and telephony systems, aligning with your existing architecture to accelerate deployment and enhance AI interactions.
See Our Integrations
AI for the Everyday, People for the Personal
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AI empowers you to stay connected to your local community by managing routine calls, allowing your team to provide more personalized, specialized services.
Results That Speak for Themselves
Discover how over 100 financial institutions have successfully reduced wait times, lowered abandonment rates, minimized callbacks, decreased overflow expenses, and improved after-hours support with our always-on AI assistants.
Solve 91% of requests without a live agent
Reduce the cost of overflow calls by 63%
Reduce speed to answer by 92%
Achieve up to 97% call center approval rating
Save 225K in third-party costs each year
Cut employee onboarding time by 4x
Cut employee turnover by 3x
Reduce abandon rates by 93%
REALMTM Powers Stronger Intelligent Conversations
REALMTM combines client-defined rules with advanced AI to power intelligent conversations, ensuring full control over choices and responses while maintaining compliance and responsible AI use.
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Knowledge is the foundation of REALMTM. We start by thoroughly understanding your financial institution through knowledge sources, including your website, always keeping knowledge at the center of our products.
This knowledge powers and informs all voice assistant responses, reducing implementation time by 50%.
Your voice assistant delivers real-time, dynamic responses, creating a more natural and engaging interaction.
Interactive Demo
