Always-On Digital Customer Service

Today’s customers expect fast, effortless digital support across every device, at any hour. The problem? Legacy systems and overstretched teams can’t keep up.

That’s where Posh comes in. Our AI-powered digital service suite helps you scale support, lower costs, and deliver seamless, 24/7 help without hiring more staff or sacrificing compliance.

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Turn Support Into a Seamless Part of the Digital Experience

With Posh, you transform your digital experience from disconnected to seamless and from reactive to proactive.

Inquiries are resolved before they become tickets

Search becomes a conversion tool, not a dead end

Your service team gains clarity, speed, and control

No disconnected tools. No repeated questions. No missed opportunities.

Why Digital Experience Leaders Choose Posh

Your channels are live 24/7. Now your service can be too, with measurable ROI and less manual lift.

With Posh

AI-powered support across mobile, web, and digital banking
One knowledge source for chat, search, and FAQs
Reduced support ticket volume and live chat load
Intelligent insights to improve digital engagement
65%+ containment of digital conversations via AI
25% of Posh Answers searches lead to a “Next Step”
Optimized search that surfaces actionable results

Without Posh

Service delays, missed interactions, and frustrated users
Conflicting answers across tools and teams
Agents burned out on repetitive tasks
Blind spots in customer behavior or service gaps
Live agents fielding basic, automatable requests
Static search that leads nowhere
40% of users can’t find what they need via your site’s search bar
“Our partnership with Posh has been instrumental to our digital strategy. The strategic sessions provided insights that reshaped our executive team’s thinking — uncovering opportunities we might have missed on our own. From support to strategic guidance, Posh has consistently exceeded expectations and helped set a clear, confident course for our AI roadmap.”
Kevin Starkey
Chief Technology Officer, Red River Credit Union
“Before Posh Answers, we had traditional semantic search, it was hard to get the right answer. Sometimes our digital assistant would have a different answer than what an agent might say. Now, with Posh Answers and a knowledge-centered approach, we’re able to update once and have that change flow across all our channels.”
Traci Michel
Chief Operating Officer, Metro CU
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Built to Work With What You Already Use

Posh fits into your tech stack, not disrupts it. Our advanced banking integrations don't just connect systems. They unlock real functionality. From balance checks to transfers, our AI Agents don't just answer questions. They take action.

Online & Mobile Banking Providers

And more

Knowledge sources

And more

One Platform
Unified Intelligence.
Full Control.

At the core of Posh’s AI platform is the Posh Portal, your single command center for managing every AI agent across every channel. Say goodbye to creating tickets and waiting days for every minor change.

Update once, everywhere

One centralized knowledge base for voice, chat, and web. With Posh’s simple, intuitive interface, creating and updating responses takes only minutes. Accurate, consistent, on-brand answers, everywhere your customers need them.

See what’s working (and what’s not)

Connect chat, voice, and search data to give you unified insights into customer behavior—so you can spot trends, close gaps, and make your AI smarter.

Stay in control

Role-based permissions, audit trails, and version history keep your institution compliant and secure.

Scale with confidence

Whether you're rolling out one assistant or five, the same platform grows with you, no silos, no surprises.
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Build a Service Experience That Matches Your Digital Ambition

Support more customers. Resolve more issues. Surface more opportunities. All without more systems, more headcount, or more complexity.